Effective 27 September 2026

Privacy Policy

Short version: we collect what we need to run your account and process your videos. Your audio goes to an AI provider for transcription and your transcript text to another for analysis; your video frames go to neither. We use one Google advertising tag to count signups from our ads. We never sell your information.

1. Who we are and what this covers

OmniChrome LLC ("we", "us") runs omnichrome.net, the OmniChrome app for making clips, and the OmniCut editor at omnichrome.net/cut. This policy explains what we collect when you visit or use them, why, who we share it with, and how long we keep it.

2. What we collect

• Account details. Your email address and a password, which our authentication provider stores in hashed form so that we never see it. If you sign in with Google, we receive your name, email address and profile picture from Google instead of a password.
• Your content. Videos and audio you upload, links you submit and the video we download from them, and everything made from it: clips, thumbnails, captions and word timings, transcripts, titles, descriptions and hashtags. Also what you write or add yourself: AI instructions, posting templates, a brand logo, and editor projects.
• Activity. The jobs you run, their settings, status and logs, how much processing you use (to apply plan limits and fair use), and your posting schedule and its results.
• Billing details. Your plan, and the customer and subscription references our payment processor, Stripe, gives us, with status and renewal date. Stripe collects your card details; we never receive them.
• Connected accounts. If you connect YouTube or TikTok, the access tokens those platforms issue; if you connect X, the API keys you enter. All are stored encrypted. We also keep the account's name and the IDs and status of posts we make for you.
• Log data. Our web server records each request: IP address, date and time, the page or file requested, the referring page, and your browser's user agent. Our authentication provider keeps a record of sign-ins.
• Referral tag. If you arrive through one of our links that carries a ?ref= tag, your browser remembers the tag, and we save it with your account when you sign up, so we can tell which channels bring people in.
• Messages. If you email, call or text us, your email address or phone number and whatever you tell us.

3. How we use it

• To run the service: process your videos, store and deliver your clips, and post them where and when you tell us to.
• To apply plan limits and fair use, and to bill paid plans.
• To keep the service secure, prevent abuse, and investigate failed jobs.
• To answer you, and to send service messages about your account, billing, or material changes to our terms.
• To understand which of our ads and channels bring signups (see Cookies, browser storage and advertising).

We do not sell your personal information, and we do not use your content to train AI models.

To frame vertical clips, our servers detect where faces are in video frames so the crop can follow the speaker. This runs on our own servers, is used only to frame that render, and is not used to recognize or identify anyone. We do not keep face data after the render.

4. How AI providers process your media

Two outside AI providers process parts of your content, only to do the job you asked for:

• Audio for transcription: the audio track is sent to Groq, Inc. (United States) to turn speech into text, for clips and for captions in the editor.
• Text for analysis and writing: transcript text, the name of the channel or file the video came from, and any AI instructions you write are sent to DeepSeek (Hangzhou DeepSeek Artificial Intelligence Co., Ltd., China) to choose moments and draft titles, descriptions and hashtags. This means that text is processed outside the United States.

Your video frames are not sent to either provider. Each provider handles the data under its own terms. If you do not want your content processed this way, do not submit it.

5. Cookies, browser storage and advertising

• Google advertising tag. Our homepage and app, and the page you see after a purchase, load Google's advertising tag. We use it only to measure whether our Google ads lead to signups and purchases. It can set Google cookies in your browser, for example to remember that you arrived by clicking one of our ads. When you create an account, it tells Google that a signup happened; after a purchase, it tells Google a purchase happened, with a Stripe order reference so it is counted once. We do not send Google your name, email address or card details, and we have switched off Google's ad personalization signals for this tag. Google's use of this data is covered by the Google Privacy Policy. You can block these cookies in your browser, or manage Google ads at adssettings.google.com.
• No other analytics or tracking. We run no other analytics, advertising or social scripts. We count visits from our own server logs.
• Browser storage. The app keeps your sign-in session, a referral tag, a link you pasted before signing up, whether you have seen the guided tour, and whether your signup has already been reported to Google, in your browser's local storage. Our own servers set no cookies.
• Other providers' requests. Our pages load typefaces from Google Fonts and the sign-in library from jsDelivr, which means those providers receive your IP address and browser details. Stripe's checkout pages, and Google's sign-in pages if you sign in with Google, set their own cookies on their own sites.

6. YouTube, TikTok and X

YouTube

OmniChrome uses YouTube API Services. If you connect a YouTube channel, you sign in with Google and give us permission to upload videos and manage your YouTube account. We use that permission only to upload the clips you choose; set their title, description, tags, privacy and playlist; check their processing and restriction status; publish them; and delete an upload that YouTube blocked or age-restricted before it was published. We store an encrypted token and the IDs and status of the videos we post for you. We do not use YouTube data for advertising and do not share it except as needed to post for you.

See the YouTube Terms of Service and the Google Privacy Policy. You can revoke our access at any time from your Google account permissions page; email support@omnichrome.net and we will delete the stored token and related data. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

TikTok

If you connect TikTok, we store encrypted tokens and use them to read your basic TikTok profile and posting options and to publish the clips you choose. TikTok's own terms and privacy policy apply. You can disconnect in the app's settings.

X

If you connect X, you enter API keys from your own X developer account. We store them encrypted and use them only to post the clips you choose. You can disconnect in the app's settings and revoke the keys in your X developer portal.

7. Who else sees it

We share personal information only with the providers we need to run the service, who act on our behalf, and with the platforms you tell us to post to:

• Hetzner: hosts our servers, in the United States. Some work, such as uploading to platforms, also runs on equipment we operate ourselves in the United States.
• Cloudflare: our domain's DNS; storage for clips, thumbnails and source video (Cloudflare R2); and the network we use to fetch videos from links you submit.
• Supabase: sign-in and our database.
• Stripe: payments.
• Groq and DeepSeek: AI processing, as described above.
• Google: sign-in with Google, YouTube posting, the advertising tag, and fonts.
• TikTok and X: posting, if you connect them.
• jsDelivr: delivers a code library our pages use.
• Microsoft: our email.
• Our phone service provider, which carries our calls and texts.

We may also disclose information when the law requires it, to protect the rights, safety or property of our users, the public or us, or as part of a merger or sale of our business, in which case the new owner must keep this policy's promises.

None of the sharing in this section includes text messaging originator opt-in data and consent, which is not shared with any third party.

8. Text messaging

If you text us, or give us your number and ask us to text you, we use that mobile number only to reply and to carry on the conversation you started. These are one-to-one messages from a person, not an automated marketing campaign. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help.

No mobile information is sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.

9. How long we keep it

• Free-plan clips: about 30 days after they are made.
• Clips made on Pro or Studio: until you delete them or close your account, including after you move to the Free plan.
• Source video: working copies on our servers are deleted when the job finishes. A stored copy is kept for about 1 day on the Free plan and about 14 days on paid plans.
• Caption-free masters and word timings: 7 days.
• Transcripts, editor projects, settings and files you add: until you delete them, ask us to, or close your account.
• Account, job history and usage records: while your account exists.
• Connected account tokens and keys: until you disconnect or close your account.
• Billing records: as long as tax and accounting law requires.
• Web server logs with IP addresses: about 14 days.
• Messages with us: as long as needed to help you and for our business records.

When you close your account, we delete your account, content and connected tokens within 30 days, except for records the law requires us to keep. Copies may remain for a short time in our providers' backups.

10. Your choices and rights

• Delete projects and their clips in the app at any time.
• Disconnect X or TikTok in the app's settings; revoke YouTube from your Google account.
• Cancel a paid plan from the billing portal in your settings.
• Block or clear cookies and local storage in your browser.
• Email support@omnichrome.net to see what we hold about you, get a copy, correct it, or have it deleted. We will respond within 30 days, whatever state or country you live in.

11. Security

Everything is served over TLS. Every request for your account's data is checked against your verified sign-in, and each user's files are kept apart by that identity. Platform tokens and keys are encrypted at rest, and card details never reach our servers. No online service can promise perfect security; if we become aware of a breach that affects you, we will tell you.

12. Where your information is processed

We are based in the United States and our servers are in the United States. Some of our providers process data in other countries, including DeepSeek in China, as described above. By using the service you understand that your information will be processed in those places.

13. Children

The service is not directed at children under 13, and we do not knowingly collect their information. If you believe a child under 13 has given us information, email support@omnichrome.net and we will delete it.

14. Changes to this policy

If we make material changes, we will post them here with a new effective date and tell account holders by email or in the app before they take effect.

15. Contact

OmniChrome LLC · support@omnichrome.net · (318) 269-7272